Last week my BSNL CDMA based internet connection (NIC Card) was giving very slow speeds of around 1KBps. So I needed to call the BSNL people to register a complaint. Here are the telephone numbers that I came across (for my future reference):
[1] 080 – 28450010
[2] 080 – 28450410
[3] 080 – 28450420
All the numbers seem to be diverted to some other number and were mainly busy all the time. After a couple of tries a person lifted the phone (with number end 010). He listened to my problem and told me to report it to another number, which is mentioned below:
080 – 22385969
The above number looks to be some call center but might be of a technician, don’t know. He told me a solution wherein I needed to take my data card to their Customer Service Center and get some configuration changes done. I didn’t care to implement as I was sure it was not the problem. So I asked him if that does not work what should I do? His reply was upgrade to EVDO.
The solutions provided involved just looking at the issue at customer end instead of looking at the issue as some problem with their infrastructure, hence they provide options which involve me running around to the Customer Service Center or buying a new EVDO device.
Anyways since yesterday I am back to normal speed. So no issues at the moment.
